Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it in its original packaging with your receipt of purchase. 

To start a return, you can contact us through our website contact form or by calling us at (717) 508-4403. 

Once your return request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

**Return shipping and handling costs are at the expense of the customer**

You can always contact us for any return questions through our website contact form

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom-made products cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Once we receive your return, we will ship your new item. Please be patient as there are a lot of factors that go into returns and exchanges including the shipping and handling; thank you. 

Refunds
We will notify you once we’ve received your return, and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please call us at (717) 508-4403.